Returns & Refunds
the music

There are a few important things to please keep in mind when returning a product you purchased. You can return unwanted items by post within 30 working days of receipt of your goods.

Please return within 30 days for a refund. Buyer pays return shipping.
Items must be unused, in the same condition as received and include all original packaging.
Carefully pack any items to avoid damage during transport. We do not accept responsibility for any products returned that are lost or damaged in transit.

Please ask us questions before making a purchase.

If item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive defective product.
If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!

If a you wants to cancel your own order, you have to inform us about it before the order has been shipped. And we will inform you about canceling the order via Email or WhatsApp. The refund request will be processed within one business day. It could take up to 5 business days for the refund to appear on your statement (Paypal), depending on how long it takes your bank to process the transaction.

If the order has already shipped, you will receive a notification that the order is already on its way and that refund is available after you will return the package to us. When the return reaches us, you will issue a refund for the order.

There are a few important things to please keep in mind when returning a product you purchased or need a refund.

Before making a return, please contact us in advance to inform us of the order number and the reason for the return within 30 days of receipt, and we will provide you with a solution,

We can exchange any items if we receive the returned item unopened and does not affect re-sale

Please note: Shipping and handling fees will apply.
Once we have received the return we will inspect the items to ensure it is eligible for re-sale.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Get in touch

Email: official@hersqueen.com
Call/WhatsApp: +86 13310676775